We accept the following payment methods to make your checkout process smooth and secure:
✔ Credit & Debit Cards: Visa, Mastercard, American Express, Discover
✔ Digital Wallets: Apple Pay, Google Pay, Shop Pay, PayPal
✔ Alternative Payments: UnionPay (银联)
✔ Secure Transactions: All payments are encrypted and processed securely
💡 If you have any issues with payment, please contact our customer support team for assistance.
Can I modify or cancel my order?
If you need to modify or cancel your order, please contact our customer service team as soon as possible. Once an order has been shipped, it may no longer be changed or canceled.
What shipping options do you offer?
We offer standard shipping options. Delivery time and costs will be shown at checkout.
Can I track my order?
Yes! Once your order has been shipped, you will receive an email with a tracking number to monitor your package.
Will my order arrive in one package?
Depending on warehouse locations, your items may be shipped in multiple packages, and delivery times may vary for each package. You will receive separate tracking numbers for each shipment.
How do I return or exchange an item?
If you are not satisfied with your purchase, please contact our customer service team within 30 days of receiving your order. The item must be unused and in its original packaging.
Who covers the return shipping cost?
If the return is due to a product defect or shipping error, we will cover the return shipping costs. If returning for personal reasons, the customer is responsible for return shipping.
Are your products safe and eco-friendly?
Our products meet all relevant safety standards, and some items are made from eco-friendly materials. Please check product descriptions for details.
Do you offer product customization?
Yes, we offer customization on select products, such as personalized prints or text. Contact our customer service team for more details.
How can I contact customer service?
You can reach our customer service team via email, phone, or live chat. Check our "Contact Us" page for details.
What are your customer service hours?
Our team is available Monday to Friday, from 9:00 AM to 6:00 PM (local time).
If I have questions about a product, such as game rules, what should I do?
If you have any questions about your purchase, such as understanding game rules or product usage, please contact our customer service team via email. We will respond as soon as possible to ensure you have the best experience.
This section provides clear guidance to customers, helping them seek assistance when needed, enhancing their overall shopping experience.
